Privacy Policy & Terms / Conditions

At Ros Wilson Counselling & Coaching, we are committed to protecting your privacy as a visitor to both our clinic and website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and endeavour to adhere to the Australian Privacy Principles and the policies of our respective associations. Please read our privacy policy below carefully and do not hesitate to ask for clarification if you have any questions.


While Ros Wilson Counselling & Coaching makes every attempt to ensure that all information pertaining to the services we offer including images and prices are accurate, there is no guarantee that they are error free. We reserve the right to change or update information and amend any errors and or inaccuracies at any time without prior notice.

Please note by using the Ros Wilson Counselling & Coaching website means you agree to and fully accept our Terms & Conditions in regards to Privacy Policy, Booking Cancellations, Prices and Website Content. If you decline to accept certain sections of or all of our outlined Terms and Conditions, then you shouldn’t use our website.

This policy was last updated on: 18/03/2022.

Privacy Policy

Terms & Conditions

Missed appointment procedure, cancellation and lateness policy.

At Ros Wilson Couselling & Coaching, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as personal issues, car and traffic circumstances as well work deadlines, are just a few reasons why one might consider cancelling and or rescheduling an appointment.

Please note that a mobile phone SMS reminder is sent to clients 24 hours prior to all appointments unless requested not to. It is our commitment to provide a unique and outstanding service to all of our clients, and out of consideration we have the following policy:

Our Booking Policy:

  • 24 hour advance notice is required when cancelling an appointment, except in the cases of illness or an emergency. Cancellations without 24 hour notice or failure to attend a scheduled appointment will result in a FULL PAYMENT being required for your session- as that time has been set aside specifically for you.
  • Please arrive on time for your appointment.
  • As courtesy to our other guests and staff, if you are 15 minutes late without notification your appointment ‘time block’ may be forfeited. We regret that late arrivals will not receive an extension on the appointment time.
  • In special cases, and when our schedule will permit, we may be able to accommodate a partial or full appointment time. This will be at our discretion and only with proper, advanced notification of your late arrival.
  • Please note: If you have cancelled at late notice for 3 or more occasions you will be required to pre pay the full amount at time of booking via credit card, and this will be non refundable.
  • This policy is subject to change without notice